AACG provides acoustic assessments for residential air conditioner noise complaints.
We assist property owners to:
- Respond to council noise complaints
- Demonstrate compliance with applicable noise criteria
- Resolve disputes with neighbouring properties
We deliver clear, measured, and defensible acoustic outcomes suitable for council and regulatory review.
When You Receive a Noise Complaint
You may require an acoustic assessment where:
- A neighbour has lodged a noise complaint
- Council has issued a noise investigation or warning
- You have been asked to provide an acoustic report
- There is a dispute regarding air conditioner noise
- You need to verify whether your system is compliant
These situations typically require measured evidence, not assumptions.
The Risk of Not Acting
Unresolved noise complaints can lead to:
- Council enforcement action
- Fines or orders to modify equipment
- Ongoing disputes with neighbours
- Requirements to relocate or replace systems
In many cases, action is required within strict timeframes.
What We Do
AACG provides a structured compliance assessment.
We:
- Measure background noise levels
- Measure or assess air conditioner noise
- Compare results to applicable criteria
- Define whether the system is compliant
Where required, we provide:
- Clear recommendations to achieve compliance
- Practical mitigation options
- Documentation suitable for council response
Applicable Noise Criteria
Noise complaints are assessed against:
- State EPA requirements (e.g. NSW intrusive criteria)
- Local council noise limits (e.g. Brisbane City Council)
- Environmental health regulations
Typical criteria include:
- Background noise level (LA90)
- Allowable increase above background
- Time-of-day limits
AACG identifies and applies the correct criteria for your location.
Measurement and Assessment
AACG undertakes site-specific acoustic assessment.
This includes:
- Measurement at affected neighbouring properties
- Assessment during relevant time periods
- Evaluation of worst-case operation
Results are:
- Quantified
- Repeatable
- Suitable for regulatory review
Compliance Outcomes
Following assessment, AACG provides a clear outcome:
- Compliant
- System meets applicable noise limits
- Suitable for council response
- Non-compliant
- Noise exceeds allowable limits
- Mitigation required
This removes uncertainty and defines next steps.
Noise Mitigation (If Required)
Where systems do not comply, AACG defines targeted solutions.
These may include:
- Relocation of the outdoor unit
- Installation of acoustic barriers or enclosures
- Adjustment of operating conditions
- Replacement with lower-noise equipment
Solutions are:
- Practical
- Cost-aware
- Focused on achieving compliance
Our Reports
AACG noise complaint reports are:
- Prepared for council submission
- Suitable for regulatory review
- Structured for clear interpretation
Each report includes:
- Measured noise levels
- Applicable criteria
- Compliance assessment
- Clear recommendations
Our Process
AACG applies a controlled approach:
- Review of complaint and site conditions
- Identification of applicable criteria
- Measurement and analysis
- Compliance determination
- Development of solutions (if required)
Outputs are:
- Defendable
- Practical
- Suitable for immediate use
Our Quality
AACG assessments are defined by:
- Accurate field measurements
- Alignment with regulatory requirements
- Consistent documentation standards
- Clear compliance outcomes
Each assessment is site-specific and evidence-based.
Our Commercial Approach
Noise complaints can escalate quickly.
AACG ensures:
- Rapid identification of compliance position
- Clear pathway to resolution
- Practical solutions where required
This reduces:
- Risk of enforcement
- Ongoing disputes
- Unnecessary cost
Our Guarantees
AACG provides:
- Clear and defensible compliance outcomes
- Professional documentation suitable for council
- Consistent and structured reporting
We also provide:
- Support responding to council notices
- Advice on mitigation options
- Ongoing assistance where required
Respond to a Noise Complaint
AACG will:
- Assess your air conditioner noise
- Confirm your compliance position
- Provide a clear pathway to resolution
